Technical Support Specialist
1 week ago
Job Overview
Aeries Technology Group is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and client relations services to our clients. Your expertise in Confluence software solutions will be instrumental in resolving complex technical issues and ensuring seamless client experiences.
Key Responsibilities
- Function as a technical escalation resource for issues with Confluence software solutions.
- Resolve client issues with Confluence software solutions.
- Communicate progress on issues to internal and external stakeholders.
- Educate clients on best practices for the most effective use of Confluence software solutions.
- Escalate issues to the Confluence teams as appropriate.
Requirements
- Bachelor's degree required in Information Systems / Computer Science.
- Three or more years of technical support and client relationship experience required, experience in the financial services industry preferred.
- Solid understanding of current technologies, including SQL server, Windows Server administration and troubleshooting, Web and/or Cloud-based software, and one or more programming languages.
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