Call Center Training Specialist

1 week ago

Gurgaon Gurugram Sonipat Sonepat Hisar, India beBeeTraining Full time US$ 60,000 - US$ 1,20,000
Job Description

This role involves delivering comprehensive training programs for call center staff. The scope includes new employee orientation and ongoing development in areas such as leadership, communication, and product knowledge.

  • The successful candidate will design and implement training materials, ensuring they meet the required standards and objectives.
  • Evaluations will be conducted to identify areas for improvement and develop new programs that address specific needs.
  • Collaboration with quality assurance and other departments will be crucial in identifying new training requirements and updating existing curricula.
  • Additionally, the individual will assess employee training needs and provide feedback to management.

Bachelor's degree in education, communications, or business, or an equivalent combination of education and work experience, is required.

Key Skills and Qualifications

The ideal candidate will possess excellent presentation, interpersonal, time management, and organizational skills. They should also have strong training program design experience and proficiency in MS Office applications.

  • Knowledge of company products, services, and operations is essential.
  • Project coordination experience is preferred.
  • Excellent verbal and written communication skills are necessary for success in this role.

Bonus points will be given to candidates with customer service experience and a background working in high-volume call centers.

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