Unified Contact Center Solutions Expert

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeCiscoEngineer Full time ₹ 15,00,000 - ₹ 1,99,99,999
Cisco Unified Contact Center Engineer Role Overview

The primary objective of this role is to provide technical expertise in planning, designing, implementing, and supporting Cisco Unified Contact Center solutions.

Key responsibilities include designing, deploying, and maintaining contact center infrastructure, developing interactive voice response (IVR) self-service scripts, integrating Nuance text-to-speech (TTS)/speech-to-text (STT) functionality, and configuring Cisco Unified Communications Manager (CUCM) and VoIP gateways.

Technical Skills & Experience
  • Minimum 5 years of hands-on experience with Cisco Unified Contact Center, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expert-level proficiency in call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of CUCM configuration, SIP/ISDN protocols, dial plans, and device pool management.

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