Technical Support Specialist

21 hours ago

Thrissur, Kerala, India beBeeInfrastructure Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary:

Infrastructure Monitor

This role involves proactive monitoring of infrastructure, identifying and reporting performance issues, and ensuring that scheduled tasks are completed. You will also be responsible for technical error resolution, email management, and ticket updates.

In this role, you will be the first point of contact for technical issues related to our infrastructure. You will work closely with cross-functional teams to resolve issues, and provide timely updates to stakeholders.

Key Responsibilities:

  • Monitor infrastructure health, CPU, memory, disk space, log size, and other vital server parameters.
  • Identify and report performance issues to relevant teams when thresholds are exceeded.
  • Rerun failed tasks and report any technical errors to L2/L3 teams.
  • Manage emails, Teams channels, and ticketing systems for new items/tickets.
  • Update tickets with initial responses and gather additional details from business/end users or other teams as required.
  • Reproduce issues in testing environments and provide inputs to L2 team members.
  • Validate issue fixes in internal testing environments based on customer feedback.

Required Skills and Qualifications:

  • Candidate should have 3+ years of experience in a similar role.
  • L1-level application or infrastructure support experience is required.
  • SailPoint or IAM system support experience is a plus.
  • Strong written and verbal communication skills are essential.
  • Technical background in Java, Scripting is an advantage.

Benefits:

We offer a competitive compensation package, including annual salary increase, professional growth opportunities, and employee benefits.

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