IT Infrastructure Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeIT Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description:

We are seeking a seasoned professional to join our team as an IT Infrastructure Specialist. In this role, you will oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.

The ideal candidate will have experience in troubleshooting and resolving a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.

You will also be responsible for diagnosing and swiftly resolving hardware and software issues, including software installations and antivirus updates.

Additionally, you will generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.

As an IT Infrastructure Specialist, you will coordinate and implement the installation of client- and department-specific applications and systems.

This includes the creation, management, access provision, and administration of vendor-specific software and applications.

Other responsibilities include proactively escalating tickets to senior team members or specialists, actively monitoring the onboarding pipeline and ticket queues, and ensuring that all requests are handled according to Service Level Agreements (SLAs).

Required Skills and Qualifications:

- Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.

- Experience with Freshservice and Manage Engine Desktop Central.

- Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.

- Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.

- Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.

- Knowledge of hardware maintenance to ensure continuous functionality of all IT equipment.

- Expertise in server management to ensure reliability, security, and performance of server resources.

- Solid communication skills with the ability to provide professional documentation.

Benefits:

- We offer a competitive salary and benefits package.

- Professional growth and development opportunities.

- Collaborative work environment.

Others:

- Candidates residing in Bengaluru only are required.

- Basic Linux knowledge is desirable but not essential.

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