Support Infrastructure Specialist

2 weeks ago


Aurangabad, Maharashtra, India beBeeProblemSolver Full time ₹ 90,00,000 - ₹ 1,50,00,000
Job Description:

Role: As a Technical Support Specialist, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.

This position is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure.

  • Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
Key Skills and Qualifications:
  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
Benefits:
  • Opportunity to work in a high-growth SaaS startup.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.


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