IT Support Specialist
1 day ago
About the Role:
This is an exciting opportunity to join eJAmerica as an IT Support Specialist, providing exceptional technical support and services to our clients.
Job Description:
The successful candidate will be responsible for operating from our office in Bangalore, working a 24x7 shift schedule. They will have a minimum of 3-4 years' experience in customer service or a help desk environment, with a strong interest in IT.
Key Responsibilities:
• Handle Tier 1 help desk escalations through our internal ticketing system.
• Troubleshoot common IT problems and possess a thorough understanding of day-to-day operations, available tools, and client applications.
• Perform basic Windows administration tasks such as password resets and file/folder management.
• Basic internet connection troubleshooting.
• Escalate complex technical issues to Technical Support Specialists or other IT experts as necessary.
Skills and Qualifications:
To be successful in this role, you will need to have:
• Strong technical skills with a solid understanding of IT systems and applications.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong analytical and troubleshooting skills.
Benefits:
We offer a competitive salary package, including:
• Estimated annual salary: ₹9,50,000 - ₹12,00,000 (dependent on qualifications and experience).
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.
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