ServiceNow ITSM and HRSD Specialist

2 weeks ago

HyderabadBangaloreMumbaiPune, India MERGEN CORPORATES PRIVATE LIMITED Full time
Job Title: ServiceNow Developer

Job Summary:

Mergegen Corporates Private Limited is seeking a highly skilled ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for implementing, configuring, and maintaining ServiceNow ITSM and HRSD modules to align with business processes.

Key Responsibilities:

  • Implement and configure ServiceNow ITSM and HRSD modules to meet business requirements.
  • Design and develop effective solutions to meet stakeholder needs.
  • Customize and develop workflows, forms, and reports to enhance the ServiceNow platform.
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise.
  • Collaborate with IT and HR teams to ensure seamless integration between ITSM and HRSD functionalities.
  • Conduct user training sessions and create documentation for processes and procedures.
  • Stay updated on ServiceNow releases, features, and best practices to recommend enhancements.
  • Participate in the planning and execution of ServiceNow upgrades and implementations.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience working with ServiceNow, specifically in ITSM and HRSD.
  • Strong understanding of ITIL processes and HR Service Delivery best practices.
  • Proficiency in ServiceNow scripting (JavaScript), UI policies, business rules, and workflows.
  • Experience with ServiceNow integration tools (REST, SOAP) and data import/export.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to work collaboratively.

Preferred Qualifications:

  • ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist.
  • Experience with additional ServiceNow modules (e.g., ITOM, CSM) is a plus.
  • Familiarity with Agile methodologies and project management tools.
  • Knowledge of HR processes and systems.

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