Client Servicing Manager: Event Solutions

4 days ago

Alleppey, Kerala, India beBeeEvent Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Opportunity

We are seeking a seasoned professional to lead our client servicing team and drive business growth through exceptional event solutions.

This role is perfect for individuals who excel in communication, strategic thinking, and team leadership—and thrive in delivering world-class client experiences.

Key Responsibilities:
  • Serve as the primary point of contact for key clients, building strong and trusted relationships.
  • Lead and mentor the team, ensuring alignment on client needs, deliverables, and expectations.
  • Collaborate closely with internal departments (creative, production, operations) to ensure seamless execution of projects.
  • Translate client briefs into actionable strategies, proposals, and event concepts.
  • Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
  • Manage the client lifecycle—from pitch presentations and negotiations to on-ground delivery and post-event feedback.
  • Ensure all deliverables meet high standards of quality, timeliness, and budget adherence.
  • Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
  • Track client satisfaction, resolve escalations, and provide regular updates to senior management.
  • Prepare post-event reports and presentations capturing impact, ROI, and learnings.
Requirements:
  • 8–12 years of client servicing experience in events, MICE, or experiential marketing.
  • Strong background in handling corporate clients and large-format projects.
  • Proven experience in leading and mentoring high-performing teams.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to work in a fast-paced environment, handling multiple accounts simultaneously.
  • Willingness to travel for client meetings and event execution.

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