SAP CRM Service Functional Expert

1 day ago


Bengaluru, Karnataka, India PMR Softtech Pvt. Ltd (Innovative Infotech ) Full time
About the Role

We are seeking an experienced SAP CRM Service Functional Expert to join our team at PMR Softtech Pvt. Ltd (Innovative Infotech). The ideal candidate will have a strong background in SAP CRM Services, with a focus on functional expertise and business process management.

Key Responsibilities
  • Act as a functional expert for SAP CRM Service Modules, including Contracts Management and Case Management.
  • Provide in-depth knowledge of business processes and translate them into functional configurations within the SAP CRM platform.
  • Assist in the setup, configuration, and enhancement of SAP CRM Service features based on business requirements.
  • Manage service requests, service orders, and contract management to ensure effective service delivery and client satisfaction.
  • Support integration efforts between SAP CRM and other systems, including SAP ECC, to ensure smooth data flow across different systems.
  • Work with Middleware to ensure proper synchronization and integration between SAP CRM and backend systems like ECC or SAP S/4HANA.
  • Lead and execute testing efforts, including Unit Testing, Integration Testing (ITC), User Acceptance Testing (UAT), and Regression Testing (RT) for SAP CRM functionalities.
  • Collaborate with technical teams to ensure issues are fixed and functionality is aligned with business needs.
Requirements
  • 7+ years of experience in Functional with SAP CRM Services.
  • Knowledge of Integration of CRM.
  • Good exposure to various testing modules, including Unit testing, ITC, UAT, RT, etc.
  • Experience in production support, handling user issues via tickets, effectively communicating with business users, testing for bug fixes and production movements.
  • Possess a strong business and customer/client focus.
  • SAP CRM Services - Contracts Management, Case Management.
  • Exposure to and understanding of Middleware.
  • Knowledge of ECC Customer Support (CS).

We offer a competitive salary range of ₹25,00,000 - ₹35,00,000 per annum, along with opportunities for career growth and professional development in a collaborative and dynamic work environment.



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