SAP CRM Professional with Case Management Expertise

2 days ago


Bengaluru, Karnataka, India PMR Softtech Pvt. Ltd (Innovative Infotech ) Full time
Job Description

At PMR Softtech Pvt. Ltd (Innovative Infotech), we are seeking an experienced SAP CRM Service Functional Expert to join our team. As a key member of our team, you will be responsible for providing functional expertise and business process management for SAP CRM Services.

Responsibilities
  1. Functional Expertise: Act as a functional expert for SAP CRM Service Modules, including Contracts Management and Case Management.
  2. Business Process Management: Provide in-depth knowledge of business processes and translate them into functional configurations within the SAP CRM platform.
  3. Setup, Configuration, and Enhancement: Assist in the setup, configuration, and enhancement of SAP CRM Service features based on business requirements.
  4. Service Delivery and Client Satisfaction: Manage service requests, service orders, and contract management to ensure effective service delivery and client satisfaction.
  5. Integration Efforts: Support integration efforts between SAP CRM and other systems, including SAP ECC, to ensure smooth data flow across different systems.
  6. Middleware Integration: Work with Middleware to ensure proper synchronization and integration between SAP CRM and backend systems like ECC or SAP S/4HANA.
  7. Testing Efforts: Lead and execute testing efforts, including Unit Testing, Integration Testing (ITC), User Acceptance Testing (UAT), and Regression Testing (RT) for SAP CRM functionalities.
  8. Collaboration: Collaborate with technical teams to ensure issues are fixed and functionality is aligned with business needs.
Requirements
  • 7+ years of experience in Functional with SAP CRM Services.
  • Knowledge of Integration of CRM.
  • Good exposure to various testing modules, including Unit testing, ITC, UAT, RT, etc.
  • Experience in production support, handling user issues via tickets, effectively communicating with business users, testing for bug fixes and production movements.
  • Possess a strong business and customer/client focus.
  • SAP CRM Services - Contracts Management, Case Management.
  • Exposure to and understanding of Middleware.
  • Knowledge of ECC Customer Support (CS).
Salary and Benefits

We offer a competitive salary range of ₹25,00,000 - ₹35,00,000 per annum, along with opportunities for career growth and professional development in a collaborative and dynamic work environment.



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