SAP CRM Professional with Case Management Expertise
2 days ago
At PMR Softtech Pvt. Ltd (Innovative Infotech), we are seeking an experienced SAP CRM Service Functional Expert to join our team. As a key member of our team, you will be responsible for providing functional expertise and business process management for SAP CRM Services.
Responsibilities- Functional Expertise: Act as a functional expert for SAP CRM Service Modules, including Contracts Management and Case Management.
- Business Process Management: Provide in-depth knowledge of business processes and translate them into functional configurations within the SAP CRM platform.
- Setup, Configuration, and Enhancement: Assist in the setup, configuration, and enhancement of SAP CRM Service features based on business requirements.
- Service Delivery and Client Satisfaction: Manage service requests, service orders, and contract management to ensure effective service delivery and client satisfaction.
- Integration Efforts: Support integration efforts between SAP CRM and other systems, including SAP ECC, to ensure smooth data flow across different systems.
- Middleware Integration: Work with Middleware to ensure proper synchronization and integration between SAP CRM and backend systems like ECC or SAP S/4HANA.
- Testing Efforts: Lead and execute testing efforts, including Unit Testing, Integration Testing (ITC), User Acceptance Testing (UAT), and Regression Testing (RT) for SAP CRM functionalities.
- Collaboration: Collaborate with technical teams to ensure issues are fixed and functionality is aligned with business needs.
- 7+ years of experience in Functional with SAP CRM Services.
- Knowledge of Integration of CRM.
- Good exposure to various testing modules, including Unit testing, ITC, UAT, RT, etc.
- Experience in production support, handling user issues via tickets, effectively communicating with business users, testing for bug fixes and production movements.
- Possess a strong business and customer/client focus.
- SAP CRM Services - Contracts Management, Case Management.
- Exposure to and understanding of Middleware.
- Knowledge of ECC Customer Support (CS).
We offer a competitive salary range of ₹25,00,000 - ₹35,00,000 per annum, along with opportunities for career growth and professional development in a collaborative and dynamic work environment.
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