SAP CRM Service Functional Consultant: Expert in Customer Success

3 weeks ago


Bengaluru, Karnataka, India PMR Softtech Pvt. Ltd (Innovative Infotech ) Full time

Job Description

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SAP CRM Service Functional Consultant at PMR Softtech Pvt. Ltd (Innovative Infotech)

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About Us:

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We are a leading technology company that specializes in providing innovative solutions to businesses.

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Job Summary:

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We are seeking an experienced SAP CRM Service Functional Consultant to join our team. The ideal candidate will have a strong background in SAP CRM Services and a proven track record of delivering successful projects.

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Responsibilities:

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  • Act as a functional expert in SAP CRM Services, providing guidance and support to business users and technical teams.\
  • Work closely with business stakeholders to understand their requirements and deliver solutions that meet their needs.\
  • Develop and maintain documentation related to SAP CRM configurations, test cases, and user guides.\
  • Provide training and support to end-users and business stakeholders to ensure smooth adoption of the system.\
  • Collaborate with technical teams to ensure issues are fixed and functionality is aligned with business needs.\
  • Lead and execute testing efforts, including Unit Testing, Integration Testing, User Acceptance Testing, and Regression Testing.\
  • Ensure that all identified issues and bugs during testing are documented and resolved before the go-live phase.\
  • Provide ongoing production support by addressing user issues raised via tickets and ensuring timely resolutions.\
  • Troubleshoot and resolve issues related to SAP CRM, ensuring minimal disruption to business operations.\
  • Maintain a strong business and customer/client focus by ensuring that the SAP CRM system is effectively supporting business processes.\
  • Act as a liaison between business users and technical teams to ensure business needs are addressed within the SAP CRM system.\
  • Understand and anticipate customer needs, driving improvements in SAP CRM functionality to enhance the customer experience.\
  • Gain in-depth knowledge and provide functional expertise in ECC Customer Support (CS), including handling Serial Numbers, Equipment, BOM (Bill of Materials), and IBase functionalities in SAP CRM.\\/ul">

Requirements:

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The ideal candidate will possess the following qualifications:

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  • 7+ years of experience in Functional with SAP CRM Services.\
  • Strong background in SAP CRM Services, including Contracts Management and Case Management.\
  • Good exposure to various testing of the modules, including Unit Testing, Integration Testing, User Acceptance Testing, and Regression Testing.\
  • Experience in production support, handling user issues via tickets, and effective communication with business users.\
  • Possess a strong business and customer/client focus.\
  • Knowledge with Integration of CRM.\
  • Exposure to and understanding of Middleware.\
  • Knowledge of ECC Customer Support (CS).\\/ul">

Benefits:

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We offer a competitive salary package, including a base salary of $120,000 - $180,000 per year, depending on experience, and a range of benefits, including health insurance, retirement plans, and paid time off.

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Location:

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This role is based in Whitefield, Bangalore, India.



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