Expert IT Solutions Provider

2 weeks ago


Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000
Senior Technical Support Specialist

Key Responsibilities:

  • Provides expert technical support to clients via phone, email, and chat
  • Troubleshoots and resolves complex technical issues involving hardware, software, networking, and enterprise applications
  • Leads the resolution process for high-impact and escalated issues
  • Mentors junior technicians and creates knowledge base articles to improve team efficiency and issue resolution quality

Required Qualifications:

  • 3+ years of experience in technical support or service desk environment
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware
  • Proficient with Microsoft 365 (Outlook, Teams, Excel, SharePoint) and remote troubleshooting tools

Work Environment & Shift Expectations:

  • Must be available for rotational shifts covering 24x7 operations
  • Expected to take initiative in knowledge sharing and continuous improvement activities


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