Expert Travel Service Provider

2 weeks ago

Ahmedabad, Gujarat, India beBeeTravel Full time ₹ 5,76,000
Travel Professional Opportunity

We are seeking a skilled travel professional to serve as a liaison between our company and its clients.

The ideal candidate will possess the ability to cater to the unique needs of travelers, enhancing their experience and building a dedicated clientele through exceptional customer service.

  • Key Responsibilities:
  • Manage travel bookings, including domestic and international flights and rail services.
  • Provide information on travel products and services, such as visa requirements, foreign exchange, and health regulations/insurance.
  • Handle refunds and cancellations for domestic and international air tickets.
  • Coordinate ticket issuance with proper deal codes and utilize bonus miles and rewards for clients.
  • Follow established communication protocols when handling various topics.
  • Collaborate with clients, internal teams, and external servicing partners.
  • Assist with follow-up invoicing and recovery efforts.
  • Identify client needs, clarify information, research issues, and provide solutions or alternatives while offering relevant travel information and materials.
  • Build lasting relationships and engage clients by exceeding expectations.

Competencies:

  • Effective communication skills, including active listening.
  • Proficient knowledge of computer reservation systems, GDS systems, and e-traveling platforms.
  • Ability to interact, communicate, and negotiate effectively.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Sound knowledge of domestic and international travel trends.
  • Passionate interest in geography and strong domestic and international travel knowledge.
  • Ability to assimilate information and maintain accuracy and attention to detail.

Educational Qualification:

  • Graduate with a diploma in Travel & Tourism preferred.

Experience:

  • Total 3-5 years of relevant experience with a travel management company.

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