ServiceNow Technical Leadership Role

4 days ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 25,00,000 - ₹ 30,00,000

Job Title: ServiceNow Technical Lead

Work remotely and manage your work-life balance in this exciting role.

The successful candidate will oversee a team of skilled professionals, prioritizing tasks, allocating resources, and serving as the primary point of contact for customers to ensure their needs are met.

Key Responsibilities:

  • Manage incoming ServiceNow-related tasks, ensuring timely delivery and meeting customer expectations.
  • Assign tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.

Required Skills and Qualifications:

  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
  • Technical Skills:
  • Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
  • Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Soft Skills:
  • Strong leadership and team management abilities.
  • Excellent verbal and written communication skills for engaging with customers and stakeholders.
  • Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.

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