Travel Industry Expert

5 days ago

Gandhinagar, Gujarat, India beBeeTravel Full time ₹ 5,76,000
Job Title: Travel Industry Expert

We are seeking an experienced Travel Industry Expert to join our team. This role will be responsible for managing bookings, providing information on products and services, handling refunds and cancellations, coordinating ticket issuance, and assisting with invoicing and recoveries.

Key Responsibilities:
  • Booking Management: Manage bookings, including domestic and international flights & Rail.
  • Product Information: Provide information on products and services such as Visa, forex, Health Regulations/Insurance.
  • Refunds and Cancellations: Handle refund and cancellation of Domestic/International air tickets.
  • Ticket Coordination: Coordinate for the issuance of tickets with proper deal codes/use of bonus miles and other rewards clients may want to utilize.
  • Communication: Follow communication 'scripts' when handling different topics.
  • Client Coordination: Co-ordinate with client/implement/servicing team.
  • Financial Assistance: Assistance in follow up with invoicing and recoveries.
  • Customer Service: Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures, and publications to travelers.
  • Relationship Building: Build sustainable relationships and engage customers by going the extra mile.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to effectively communicate with clients and team members.
  • Strong Organizational Skills: Ability to manage multiple bookings and deadlines.
  • Problem-Solving Skills: Ability to resolve issues and provide solutions.
  • Customer Service Skills: Ability to provide excellent customer service and build relationships.
Benefits:

This role offers a competitive salary and benefits package, including:

  • Ongoing Training and Development: Opportunities for ongoing training and development to enhance your skills and knowledge.

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