
Service Coordinator
12 hours ago
We are seeking a skilled Service Coordinator to join our team. The ideal candidate will have excellent planning and organizational skills, with the ability to manage multiple priorities and deadlines.
">Job Description- To know and develop proficiency in handling internal software platforms, including scheduling and planning of all service requirements.
- Liaise with Sales and Service teams to accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Manage customer service-related complaints or termination notifications, ensuring they are attended to effectively and promptly.
The successful candidate will be responsible for:
Key Responsibilities- To prioritize daily, weekly, and monthly schedule planning for all technicians within the branch.
- To review service reports with OE and BM, highlighting areas of concern and critical backlog trends.
- To assist Assistant Branch Manager/Manager in monitoring service productivity and efficiency related KPIs.
In addition, the role will involve:
Additional Responsibilities- Supporting business transition from paper-based to system and digital-based planning and documentation.
- Maintaining positive working relationships and effective communication with Sales, Service Colleagues, Supervisor, Technician, and Operations staff for any service-related issues.
The ideal candidate will possess:
Required Skills and Qualifications- A minimum graduation with 1-3 years of relevant experience in managing teams.
- Basic computer skills for reporting and work management.
- Advanced computer skills would be an added advantage.
We offer:
Benefits- Attractive incentives.
- Annual Performance-Based Bonus.
- Group Mediclaim Insurance Policy.
We believe in:
Our Values- Safety.
- Integrity.
- Innovation.
- Learning and Development.
- Open and Transparent Communication.
- Performance Orientation.
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