Service Coordinator

12 hours ago


Jaipur, Rajasthan, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a skilled Service Coordinator to join our team. The ideal candidate will have excellent planning and organizational skills, with the ability to manage multiple priorities and deadlines.

">Job Description
  • To know and develop proficiency in handling internal software platforms, including scheduling and planning of all service requirements.
  • Liaise with Sales and Service teams to accommodate urgent service visit appointments and communicate changes to affected customers timely.
  • Manage customer service-related complaints or termination notifications, ensuring they are attended to effectively and promptly.

The successful candidate will be responsible for:

Key Responsibilities
  • To prioritize daily, weekly, and monthly schedule planning for all technicians within the branch.
  • To review service reports with OE and BM, highlighting areas of concern and critical backlog trends.
  • To assist Assistant Branch Manager/Manager in monitoring service productivity and efficiency related KPIs.

In addition, the role will involve:

Additional Responsibilities
  • Supporting business transition from paper-based to system and digital-based planning and documentation.
  • Maintaining positive working relationships and effective communication with Sales, Service Colleagues, Supervisor, Technician, and Operations staff for any service-related issues.

The ideal candidate will possess:

Required Skills and Qualifications
  • A minimum graduation with 1-3 years of relevant experience in managing teams.
  • Basic computer skills for reporting and work management.
  • Advanced computer skills would be an added advantage.

We offer:

Benefits
  • Attractive incentives.
  • Annual Performance-Based Bonus.
  • Group Mediclaim Insurance Policy.

We believe in:

Our Values
  • Safety.
  • Integrity.
  • Innovation.
  • Learning and Development.
  • Open and Transparent Communication.
  • Performance Orientation.

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