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Customer Support Specialist
2 weeks ago
At our organization, we are seeking a talented professional to fill the role of Support Analyst III. This position requires an individual with strong technical skills and excellent problem-solving abilities.
- The successful candidate will provide remote technical support services to external and internal users of Landmark environment and applications on complex issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices.
- Key responsibilities include resolving end-user service requests by applying established problem-solving techniques, including troubleshooting, data quality review, replicating the end-user's workflow, understanding how the software is functioning and then proposing solutions that allow the end-user to achieve their objective.
- Escalation of unusual, novel, or extremely complex issues to higher-level Support Analysts may be necessary. The nature of the support services provided requires knowledge of multiple domain sciences and the use of software applications in more than one domain or across domains.
Requirements for this role include an undergraduate degree and a minimum of 5 years' experience. Concentration in geoscience, engineering, or computer science is preferred.
