Customer-Focused IT Support Specialist
7 days ago
We are seeking a proactive and customer-focused Technical Service Support Specialist to serve as the first point of contact for employees' IT inquiries.
Key Responsibilities:- Provide first-contact resolution for incoming incidents and service requests via phone, email, and chat.
- Accurately log, categorize, prioritize, and track all incidents and requests in the IT service management tool.
- Efficiently diagnose and resolve a high volume of basic technical issues.
- High school diploma or equivalent.
- 6+ months of experience in a customer service or technical support role.
The ideal candidate is a patient problem-solver with excellent communication skills and a passion for helping others. Key Competencies include Problem-Solving, Active Listening, Adaptability, Teamwork, and Reliability.
This role offers the opportunity to work in a dynamic environment where you can develop your technical skills and provide excellent customer service.
As a Technical Service Support Specialist, you will be responsible for providing timely and effective solutions to employees' IT inquiries.
Key benefits of this role include the opportunity to work with a talented team, ongoing training and development opportunities, and a dynamic work environment.
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