Residential Customer Service Representative

2 days ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Remote Reservation Agent Opportunity

We are seeking a skilled and experienced reservation agent to join our team in a remote work arrangement based in India. This position requires exceptional communication skills, a customer-first mindset, and the ability to effectively manage reservations while ensuring outstanding guest experiences.

The ideal candidate will be a proactive problem solver with a passion for customer service, able to process refund requests, resolve billing discrepancies, address guest inquiries, and provide recommendations for local attractions and activities.

Key Responsibilities:

  • Reservation Management: Process refund requests, resolve billing discrepancies, and ensure adherence to established policies and procedures.
  • Guest Communication: Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Team Supervision: Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.

Required Skills and Qualifications:

  • Communication Skills: Strong verbal and written communication skills, with an American accent preferred.
  • Technical Skills: Proficiency in property management systems (PMS) and reservation software.

Benefits:

  • Work Location: Remote (India).
  • Shift: Night shift (US timings).
  • Salary Range: ₹4,00,000 to ₹8,00,000 per year, based on communication skills.

Additional Details:

  • Education: We value skills and experience over degrees.


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