
Corporate Engagement Specialist
2 days ago
The Employee Engagement Lead drives business outcomes through strategic employee engagement. This high-impact role requires a proven track record in retention, employee experience, and delivery excellence.
Key Responsibilities
- Develop a data-driven engagement strategy aligned with business goals, scaling ambitions, and revenue targets.
- Create annual and quarterly engagement roadmaps with key performance indicators (KPIs).
- Lead the attrition problem statement, monitor resignation trends, and implement targeted interventions.
- Reduce regrettable attrition by focusing on high-performing employees, billable consultants, and niche skill roles.
- Work closely with Delivery Managers to enforce engagement scorecards across all teams.
- Build predictive dashboards connecting engagement health to delivery risk and client satisfaction.
- Hold Delivery Leads and Managers accountable for team morale, retention, and eNPS.
- Conduct regular skip-level connects, heat maps, and pulse checks to identify areas for improvement.
- Oversee the end-to-end employee journey: onboarding, training, growth pathways, recognition, and exit prevention.
- Implement digital tools to engage hybrid and offshore teams.
- Run structured virtual engagement models to ensure distributed consultants stay connected and productive.
- Establish a performance-linked recognition framework tied to billability, certifications, client feedback, and delivery excellence.
- Co-own employer branding metrics (Glassdoor, LinkedIn, internal referral success rates).
- Develop transparent communication frameworks during ramp-ups, delivery escalations, or organizational changes.
- Lead engagement initiatives in high-pressure situations: rapid ramp-ups, bench optimization, client escalations, or leadership exits.
- Act as first responder for talent at risk of attrition or burnout.
- Drive engagement dashboards showing attrition vs. retention vs. productivity impact.
- Justify engagement spend with clear ROI metrics.
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