Chief Digital Transformation Officer

2 days ago

Pune, Maharashtra, India beBeeTransformation Full time ₹ 15,00,000 - ₹ 25,00,000
Digital Transformation in Customer Service

We're seeking a seasoned Chief Digital Transformation Officer to spearhead digital initiatives within our call center operations. As a key member of our team, you'll play a pivotal role in blending technology, data, and strategy to deliver seamless, efficient, and scalable customer engagement.

Key Responsibilities:

  • Develop and drive digital strategies aligned with business goals
  • Manage and optimize digital channels: chat, email, web, self-service
  • Use data & analytics to boost efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate cross-functionally with CX, IT, and Ops teams
  • Track KPIs and report impact of digital initiatives

Required Skills & Qualifications:

  • 5+ years in digital strategy, digital operations, or customer experience
  • Strong knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends

Benefits:

  • Be part of shaping the future of customer service
  • Opportunity to work with a dynamic team

Why Us:

  • Passionate about using digital innovation to transform customer experiences
  • Certifications in Digital Marketing, Agile, or CX tools are a plus

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