Customer Service and Transaction Coordinator
2 days ago
Job Overview:
GCC Exchange is seeking a highly skilled Customer Service and Transaction Coordinator to join our team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and ensuring smooth transaction processing.
About the Role:
We are looking for a detail-oriented and customer-centric individual to provide timely and accurate assistance to clients via various communication channels. The ideal candidate will possess strong problem-solving skills, ability to work well under pressure, and a commitment to customer satisfaction.
Main Responsibilities:
- Customer Interaction:
- Respond to inquiries through phone, email, WhatsApp, and other communication channels.
- Provide detailed information on company services, policies, and procedures.
- Guide customers in navigating currency exchanges, remittances, and financial services.
- Transaction Assistance & Issue Resolution:
- Assist customers with account creation, updates, and management.
- Approve and monitor online wire transfers, ensuring timely and secure execution.
- Resolve transaction issues, including discrepancies in rates, routing numbers, and beneficiary details.
- Release pending transactions from the lean portal and ensure funds are processed accordingly.
- Communication & Updates:
- Create and manage WhatsApp broadcast lists for daily updates on rates and services.
- Send regular notifications, including competitor rates and relevant service information.
- Manage bulk messaging and customer inquiries via the Auto-Chatbot system.
- Provide updates and notifications related to refunds, transaction statuses, and compliance requirements.
Requirements and Qualifications:
- Bachelor's degree in Business Administration, Finance, or related field (preferred)
- Previous experience in customer support, preferably in the financial services, remittance, or exchange house sector.
- Strong verbal and written communication skills.
- Ability to troubleshoot issues and find solutions efficiently.
- Proficiency with CRM software, basic computer applications, and mobile apps.
- Detail-oriented with a focus on accuracy.
- Ability to work well under pressure and handle customer complaints professionally.
- Fluency in English is required; additional language proficiency
What We Offer:
- Excellent career development opportunities
- Stable, open, and friendly working environment
- Training opportunities to enhance your skills and knowledge
- A competitive salary of $35,000 - $45,000 per annum, depending on experience
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