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Customer Service Representative
1 month ago
Key Responsibilities
- Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans.
- Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.
- Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.
- Utilize in-house tools for beta testing to ensure our platform operates smoothly.
- Analyze data to detect trends, pinpoint issues, and identify areas for improvement.
- Explain how new and existing users benefit from the upcoming MatchAwards crypto coin/token ICO.
- Track and report platform bugs from user feedback, coordinating with the development team for solutions.
Qualifications
- At least two years of experience or relevant education in social media.
- Proficiency with various remote Internet tools such as VPN, CRM and monitoring tools.
- Understand cryptocurrency (coins/tokens) trading and transactions.
- Proficiency in digital marketing tools and platforms, including Hootsuite and Google Analytics.
- Excellent English communication skills, both written and spoken.
- Self-motivated, responsible and able to work independently in a remote setting.
- Multilingual skills (native or through tools like Google Translate/AI) are a plus.
Join our team as a Customer Service Representative where your skills will contribute to creating an outstanding experience for our customers
