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The Golden Theory | Customer Service Assistant
1 month ago
As a Customer Service Representative at The Golden Theory, you will be the frontline of our customer interactions, ensuring that our customers have a seamless and satisfying experience. You will handle customer inquiries, resolve issues, and maintain high customer satisfaction. This role requires excellent communication skills and a genuine passion for helping others.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
- Assist customers with their orders, product returns, refunds, and other queries.
- Provide detailed product information and recommendations based on customer needs.
- Resolve any customer complaints with a focus on de-escalating issues and maintaining a positive customer relationship.
- Process orders, forms, applications, and requests efficiently.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary to resolve customer issues.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
