Client Services Director

2 days ago


Gurgaon, Haryana, India TaskUs Full time
About the Role

As a Senior Client Services Manager at TaskUs, you will be responsible for supporting key account relationships throughout the client lifecycle under the guidance of a Director or Senior Director.

The ideal candidate will have a strong track record of ensuring that all campaign metrics/SLAs are met and clients are highly satisfied with the team's performance.

Key Responsibilities
  • Collaborate with global operations and support teams, as well as client executive and operational teams to ensure success.
  • Monitor team growth and contribute to operational growth through strategic initiatives.
  • Pursue annual revenue growth goals and impact the company's success firsthand.
  • Leverage proven industry expertise, operational knowledge, analytical skills, and a team-oriented attitude to drive results.
  • Be willing to travel locally and internationally up to 30% of the time.
Requirements
  • At least 2 years of experience in management consulting, operations, or account management roles.
  • Familiarity with Google Apps, including Google Sheets, Slides, Documents, and more.
  • Ability to travel domestically and internationally up to 30% of the time.
  • International vendor management experience and customer care/back office operations management experience is desirable but not required.
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience. We help our clients represent, protect, and grow their brands by leveraging cloud-based infrastructure and serving sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, Technology, FinTech, and HealthTech.

We value diversity and inclusivity, believing that innovation and higher performance come from people from all walks of life. If you need reasonable accommodation during the hiring process, please let us know.



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