ServiceNow Technical Lead

1 month ago

Mumbai, Maharashtra, India Tech Mahindra Full time

Job Title – ServiceNow Technical Lead

Job Summary:

Candidate should have a proven track record in leading ServiceNow development projects, designing and implementing complex solutions, and mentoring team members. This role requires a deep understanding of the ServiceNow platform, strong technical abilities, and excellent communication skills.

Responsibilities:

  • Provide technical leadership and guidance to the ServiceNow development team.
  • Design, develop, and implement complex ServiceNow solutions aligned with business requirements.
  • Develop custom applications, workflows, and integrations using ServiceNow development framework.
  • Identify opportunities to improve ServiceNow processes and workflows.
  • Troubleshoot and resolve complex technical issues.
  • Collaborate with business stakeholders to understand their needs and translate them into technical requirements.
  • Creating custom forms, lists, and reports.
  • Integrating ServiceNow with other systems and applications using web services and APIs
  • Designing and implementing custom workflows to automate IT service management processes
  • Developing custom scripts to perform specific tasks or calculations
  • Writing and maintaining business rules to enforce specific business logic
  • Writing and maintaining client scripts to enhance the user interface and improve the user experience
  • Troubleshooting and debugging issues with custom applications
  • Advises on options, risk and impacts on business processes and technical architecture
  • Communicates technical problems and solutions to both technical and non-technical audiences
  • Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge
  • Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
  • Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
  • Responsible for implementation of ServiceNow Data Model
  • Oversee ServiceNow scripting and security best practices
  • Excellent Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services
  • Basic Qualifications and Skills Required:
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • With an overall of 8+ years of experience in IT Development, a minimum of 3 to 4 years' experience in ServiceNow is required.
    • Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Catalogue, Knowledge)
    • Expertise in CSM ServiceNow Portal and custom application development
    • Good exposer on ServiceNow platform, having good knowledge on ServiceNow components like client scripts, business rules, ACL, Script includes, UI pages, Ui actions, work flows, flow designer
    • Experience with ServiceNow integration platforms (Integration Hub, Flow Designer).
    • Should have experience on Virtual agent & Agent workspace, Virtual Designer
    • Experience with ServiceNow ITOM modules (Discovery, Orchestration, and Event Management).
    • Strong hands-on experience with ServiceNow development tools and technologies (e.g., JavaScript, Angular, Jelly scripting, HTML, CSS, REST/SOAP).
    • Experience with Agile development methodologies.
    • Certifications:
      • CSA, CAD certification
      • ServiceNow Certified System Administrator
      • ServiceNow Certified Application Developer
      • ITIL V3 Foundation Certified

Knowledge, Skills, and Abilities:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Experience with Agile development methodologies.
  • Experience providing technical leadership for modernization projects, including strategic planning and implementation, making use of Cloud services
  • Experience with end-user and stakeholder engagement, communication, and training
  • Experience in other ITSM systems, such as BMC Remedy

Professional Requirements:

  • Strong written and oral communication skills including presentation skills.
  • Strong problem solving and troubleshooting skills.
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment

Desired Skills

  • Experience with low-code development platforms.
  • Knowledge of AI and machine learning concepts.
  • Conduct cost-benefit analysis and ROI assessments for ServiceNow projects.
  • Experience with Agile development methodologies and DevOps practices.

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