Senior Team Leader

17 hours ago

Kanpur, Uttar Pradesh, India beBeeLeadership Full time ₹ 90,00,000 - ₹ 94,50,000

Job Title: Senior Team Leader

Job Description:

  • Develop and execute strategies to deliver exceptional customer experiences.
  • Lead a team of professionals to achieve high service standards and operational efficiency.
  • Monitor key performance indicators (KPIs) such as average handling time (AHT), shrinkage, employee turnover, customer satisfaction (CSAT), and service level agreements (SLAs).
  • Implement innovative solutions to minimize shrinkage and employee turnover through effective leadership practices.
  • Collaborate with cross-functional teams to resolve issues related to workforce management, contact center operations, and team dynamics.
  • Ensure compliance with industry regulations and best practices while driving business growth and improvement.

Requirements:

  • Experience in delivering high-quality customer service and support.
  • Excellent communication and interpersonal skills.
  • Ability to work rotating shifts, including nights.

Skills:

  • Customer Service, Customer Support, and Relationship Management expertise.
  • Proven track record of achieving and maintaining high customer satisfaction levels.
  • Strong analytical and problem-solving skills.

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