Mortgage Operations Director

2 days ago

Pune, Maharashtra, India beBeeLeadership Full time ₹ 9,37,500 - ₹ 15,62,500

Job Title: Loan Processing Manager

In this leadership role, you will lead a team of loan coordinators/processors and be responsible for ensuring efficient, accurate, and compliant processing of mortgage loan applications.

Key Responsibilities:
  • Team Leadership & Management:
  • Lead, mentor, and motivate a team of loan coordinators/processors.
  • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback.
  • Oversee daily operations, workload distribution, and pipeline management for the processing team.
  • Foster a collaborative and high-performance team environment.
  • Process Optimization & Efficiency:
  • Monitor processing workflows and identify areas for efficiency improvements and automation.
  • Develop and implement best practices for document collection, verification, and file preparation.
  • Ensure timely follow-up on third-party documentation (appraisals, VOEs, title, insurance).
  • Manage the team's capacity to meet service level agreements (SLAs) for processing turnaround times.
  • Quality & Compliance Oversight:
  • Conduct regular quality control reviews of processed loan files to ensure accuracy and completeness prior to underwriting submission.
  • Ensure strict adherence to all regulatory policies and procedures, including those related to the SAFE Act and TRID.
  • Stay updated on industry regulations and changes, disseminating critical information to the team.
  • Address and resolve complex processing issues and escalations.
  • Training & Development:
  • Identify training needs for the team and develop or facilitate training programs.
  • Ensure all team members are proficient in using relevant mortgage tools and applications (e.g., LOS, POS).
  • Promote continuous learning and professional development within the team.
  • Cross-Functional Collaboration:
  • Act as a key liaison between the processing team, loan officers, underwriting, and closing departments to ensure seamless file flow and resolve inter-departmental issues.
  • Collaborate with sales and operations leadership to align on business goals and process improvements.

The ideal candidate will possess strong leadership skills, excellent analytical and problem-solving abilities, and a strong understanding of residential mortgage loan products and regulatory requirements. Experience with Loan Origination Systems (LOS) such as Encompass is also preferred.

Required Skills and Qualifications:
  • Strong leadership and management skills.
  • Excellent analytical and problem-solving abilities.
  • Strong understanding of residential mortgage loan products and regulatory requirements.
  • Experience with Loan Origination Systems (LOS) such as Encompass.

This is an exciting opportunity to join our team and contribute to the success of our organization.

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