
Commercial Vehicle Loan Collections Specialist
5 days ago
The Cluster Collection Manager is a key position in overseeing the collection of dues for commercial vehicle loans within the Salem cluster. This role requires leadership skills to ensure timely and efficient collection activities, including field collections, tele-calling, and agency management.
- Key Responsibilities:
The successful candidate will lead the collections team in the Salem cluster, ensuring adherence to all recovery processes and policies for commercial vehicle finance.
- Agency and Field Collection Management:
Management and monitoring of third-party collection agencies and field teams are essential to ensure compliance and target achievement. Regular visits to agencies and field agents are required to review performance, provide guidance, and ensure smooth execution of collections strategies.
- Target Management & Recovery Strategy:
Development and implementation of collection strategies are crucial to maximize recovery and minimize bad debt. Setting and tracking collection targets for the team, ensuring monthly/quarterly objectives are met, is also vital.
- Customer Relationship Management:
Building and maintaining relationships with customers to facilitate easy and amicable resolutions for overdue payments is a critical aspect of this role. Negotiation of settlement terms and recovery plans for delinquent accounts where applicable is also required.
- Compliance & Reporting:
Ensuring collections operations are compliant with all relevant regulations and internal policies is essential. Maintaining accurate and up-to-date records of all collections activities, providing timely reports to senior management, is also critical.
Preferred Candidate Profile- Qualifications: A graduate or postgraduate degree in any discipline (preferably in Finance, Business Management, or similar)
- Experience: Minimum 8-12 years of experience in collections/recovery for commercial vehicle loans or similar financial products. Strong experience in managing a team and handling field collections and agency relationships.
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