Senior Client Relations Specialist

2 days ago

Kolkata, West Bengal, India beBeeAccountManagement Full time ₹ 60,00,000 - ₹ 1,00,00,000

About This Role

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We are seeking a seasoned Account Management professional to join our dynamic team. As an Account Manager, you will play a pivotal role in fostering strong relationships with clients, driving customer satisfaction, retention, and business growth.

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Key Responsibilities:

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  • ">
  • Build and maintain robust relationships with assigned clients">
  • Serve as the primary point of contact and establish trust to understand their business goals and challenges">
  • Conduct thorough needs assessments to comprehend client requirements, preferences, and expectations">
  • Identify opportunities for upselling or cross-selling based on client needs">
  • Develop account plans outlining strategies for client retention and growth">
  • Collaborate with internal teams to align products or services with client objectives">
  • Presentation and demonstration of products or services to clients, highlighting key features and benefits">
  • Provide training and support to clients as needed">
  • Address and resolve client concerns, issues, or escalations in a timely and effective manner">
  • Collaborate with internal teams to ensure client satisfaction">
  • Identify opportunities for business expansion within existing accounts">
  • Work closely with the sales team to explore new revenue streams">
  • Manage contract renewals and negotiate terms to ensure continued partnership">
  • Monitor contract compliance and address any discrepancies">
  • Prepare regular reports on account status, revenue, and performance metrics">
  • Utilize analytics to identify trends and opportunities for improvement">
  • Gather and analyze customer feedback to improve products or services">
  • Implement changes based on client input to enhance customer satisfaction">

What We Offer:

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A fulfilling career journey with opportunities for growth and development.

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