Field Service Technician

13 hours ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Service Specialist Position

We are seeking a highly skilled and proactive Technical Service Specialist to join our team. As the frontline support, you will play a crucial role in ensuring customer satisfaction and contributing to our business goals.

The ideal candidate will possess strong technical and analytical skills, with a proven ability to work independently in a field-based role. This position involves managing all on-site service activities, from routine maintenance to complex repairs.

Key Responsibilities:
  • On-Site Service: You will attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance. This includes handling parts requests and closing transactions under warranty or as chargeable services.
  • Customer Engagement: You will promote service contracts and consumables, demonstrate products, and provide training to customers. Your ability to build strong relationships will be key to success.
  • Sales Support: Identify potential parts and equipment requirements to generate service leads for the sales team. You will submit quotes and ensure the collection of purchase orders.
  • Documentation & Coordination: Update all service reports in Oracle. The role requires strong coordination with other departments to resolve technical issues and ensure seamless service delivery.
Required Qualifications:
  • Experience: A minimum of 3+ years of field service experience is required.
  • Education: A Diploma or Engineering degree in any stream.
  • Skills:
  • The ability to work well independently and prioritize a demanding workload.
  • Strong analytical skills to diagnose and provide solutions for technical problems.
  • Excellent communication skills to interact effectively with customers and internal teams.
  • The initiative to establish new processes and a strong ability to multitask.
  • Language: Familiarity with the local language is essential for effective communication with customers.

This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to our growth and success.

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