Field Services Technician

24 hours ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Service Engineer

Our Service Engineers play a crucial role in ensuring our customers' machinery operates at optimal levels. They provide on-site technical interventions, including installation, training, repair, and maintenance, to guarantee seamless operations.

Strong communication skills and the ability to work effectively with customers are essential for fostering positive relationships and delivering top-notch technical support.

  • Engage with customers to deliver necessary technical support and foster strong customer relationships.
  • Collaborate with sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
  • Complete required technical training and assessments to continually enhance technical proficiency.
  • Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing and accounts receivable.
  • Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
  • Execute technical tasks assigned by team leadership in a timely and efficient manner.
  • Utilize technical management systems effectively to ensure accurate data entry.
  • Document all technical activities thoroughly in Field Service Reports and other prescribed administrative records.
Requirements:
  • Excellent communication skills and ability to work effectively with customers.
  • Ability to provide technical support and training to clients.
  • Excellent problem-solving skills and ability to think critically.
  • Ability to work independently and as part of a team.
  • Proficiency in technical management systems and data entry.

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