Senior IP/MPLS Transport Network Operations Manager
1 month ago
Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
Role
Senior IP/MPLS Transport Network Operations Manager
Job Level/Designation
M2 / AGM - Transport Operations
Function / Department
Technology – Transport, Central Operations Group
Location
Mumbai
Job Purpose
To drive and evolve Vodafone Idea's IP/MPLS-based pan-India transport network, encompassing FLDS/NGN/MSP/DCN/Internet backbone & ever-growing 160+ FLDS PoPs, 6 International PoPs, 60+ NLD Voice PoP (NGN), and 13,500+ CEN network elements, 250,000+ mobility and other captive customers' connectivity, 100G X N MPLS backbone.
Responsible for National IP/MPLS transport network operationalization, product capability validation, sign-off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to the next level for mobility internet services, products.
Strong Governance mechanism with cross-functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and Leadership team adherence to benchmarks (KPIs, SLAs) and to meet mobility and carrier business SLA expectations.
Key Result Areas/Accountabilities
Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP, IN, RECC, 2G/3G/4G /5G etc. (Core Service Availability – 99.995)
Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision. (Network Availability -99.995, Service Availability – 99.995)
Spare Management and Ensuring fault within MTTR.
Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools, and systems. Ensure service performance & quality through service improvement plans and regular service audits.
Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across–TRAI, Accedian etc)
Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
Operations (Technology) sign-off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks, Service Level SLA, analysis, recommendation, and implementation
Drive digitization for entire IP/MPLS-based network and service fulfillment and assurance.
Develop IP competence across transport vertical to be ahead of curve.
Core Competencies, Knowledge, Experience
8-12 Years of Experience in Domain (Telecom/IT/OEM) with 5-7 experience in handling Large Scale Telecom Network Domain
Experience in implementation, operations & management of data networks and services in large service provider environment.
Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
In-depth knowledge and experience in large scale and complex IP/MPLS backbone and backhaul network to carry mobility and fixed line services
Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
Experience in managing multi-service & multivendor (Cisco, Juniper, Huawei etc.) data network.
Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies
Excellent team building capabilities and communication skills.
Must have technical / professional qualifications
BE in Electronics & Telecommunication/IT.
Industry Certification – ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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