AGM - Optical Operations Specialist
3 weeks ago
Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
Role
Transport Network Operations
Job Level/Designation
AGM - Optical Operations
Function / Department
Technology - Transport, Central Operations Group
Location
Mumbai
Job Purpose
To drive and evolve Vodafone Idea's IP/MPLS-based pan-India transport network, encompassing FLDS/NGN/MSP/DCN/Internet backbone & ever-growing 160+ FLDS PoPs, 6 International PoPs, 60+ NLD Voice PoP (NGN), and 13,500+ CEN network elements, 250,000+ mobility and other captive customers' connectivity, 100G X N MPLS backbone.
• Responsible for National IP/MPLS transport network operationalization, product capability validation, sign-off, KPI & SLA benchmarking, developing measures to catapult transport service level SLAs to the next level for mobility internet services, products.
• Strong governance mechanism with cross-functional teams; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and leadership team adherence to benchmarks (KPIs, SLAs) and to meet mobility and carrier business SLA expectations.
Key Result Areas/Accountabilities
• Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP, IN, RECC, 2G/3G/4G /5G etc. (Core Service Availability – 99.995)
• Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision. (Network Availability - 99.995, Service Availability – 99.995)
• Spare management and ensuring fault within MTTR.
• Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools, and systems. Ensure service performance & quality through service improvement plans and regular service audits.
• Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across – TRAI, Accedian etc)
• Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
• Efficient governance of managed services partner engagement at strategic and operational level to ensure best-in-class service experience to customers. Governance of OEMs & other off-net service providers.
• Operations (Technology) sign-off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
• Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks, Service Level SLA, analysis, recommendation, and implementation
• Drive digitization for entire IP/MPLS-based network and service fulfillment and assurance.
• Develop IP competence across transport vertical to be ahead of curve.
Core Competencies, Knowledge, Experience
• 8-12 years of experience in Domain (Telecom/IT/OEM) with 5-7 experience in handling Large Scale Telecom Network Domain
• Experience in implementation, operations & management of data networks and services in large service provider environment.
• Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
• In-depth knowledge and experience in large-scale and complex IP/MPLS backbone and backhaul network to carry mobility and fixed-line services
• Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
• Experience in managing multi-service & multivendor (Cisco, Juniper, Huawei etc.) data network.
• Good interaction experience with other service providers/partners, industry technical experts/forums, and standards bodies
• Excellent team building capabilities and communication skills.
Must have technical / professional qualifications
• BE in Electronics & Telecommunication/IT.
• Industry Certification – ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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