Network Operations Expert
1 month ago
About Vodafone Intelligent Solutions
Vodafone Intelligent Solutions (VOS) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations.
With over 29,000 highly skilled individuals, VOS delivers the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
As a Centre of Excellence for Intelligent Solutions, VOS has evolved into a global, multi-functional organisation, focused on adding value and delivering business outcomes for Vodafone.
About VOS India
Job Role
The function of this role is to ensure the business impacts of critical and complex outages in the area of IP/MPLS backbone, Internet networks, and critical enterprise services are minimized by identifying root cause and resolving issues in time, round the clock.
This role demands to work towards identifying operation automation opportunities, collaborate with development team for required deployment, testing, and achieving expected benefits.
As part of this role, the individual would be required to work with multiple teams locally and geographical spread, demonstrate required agility in order to resolve or reduce number of issues/incidents effectively by exploring multiple feasible options.
Key Objectives:
- Operation and maintenance of the IP network devices and connectivity to local market CISCO 9k, 12k, ASR, routers, Juniper-MX960, Alcatel-7750, Other connected IP network elements
- Continuous 24X7 hours support of IP Core Network
- Handling Network complaints- Incident management
- HW and SW Fault analysis and resolution, service continuity assurance, disaster recovery, RMA
- Raise problem management tickets
- Should have Hands on HW troubleshooting at least on 1 of the vendor (Cisco, Juniper, Alcatel)
- Must have routing and switching experience
- Should be able to Identify Single point of failure and root causes of isolations
- Preventive maintenance - Prepare downtime and outage notifications and reports
- Capacity monitoring and reporting
- Documentation of IP network
- SLA management
- Python Scripting Knowledge would be added advantage
VOS Equal Opportunity Employer Commitment
VOS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
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