Senior Network Operations Specialist

6 days ago

Pune, Maharashtra, India AireSpring Full time

About the Role


AireSpring seeks a highly skilled NOC Engineer and Technical Lead to join our team. This individual will be responsible for ensuring the maximum possible service availability and performance of our network operations.


Main Responsibilities



  • Manage and maintain monitoring systems to ensure prompt fault detection and resolution.
  • Liaise with 3rd party suppliers to resolve issues and escalate through to resolution.
  • Provision IP assignment, core network configuration, DNS setup, monitoring, and graphing for colocation, leased lines, customer backup, and other customer network services.
  • Perform server builds and installations, application upgrades, network equipment build and installation, and maintain hardware serial audits.
  • Develop knowledge and skills in network and system administration.
  • Provide Tier 3 support for co-location, customer backup network, and ISP services.
  • Participate in a 24x7 call-out rota as required.

Requirements



  • A minimum of 12-18 months' experience in a Technical Support or similar role.
  • Good communication skills with a natural aptitude for dealing with people.
  • Good network diagnostic skills.
  • Basic Linux CLI skills.
  • Basic sys admin skills.
  • Strong analytical skills and ability to collate and interpret data from various sources.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Monitor VoIP and core networks, take corrective action, and drive appropriate parties to resolve issues.
  • Troubleshoot and repair service-impacting VoIP network issues.
  • Troubleshoot IP network traffic at a carrier/enterprise level.
  • Serve as part of the escalation path for chronic or intermittent core network issues.
  • Perform test and turn-up of transport and trunks.
  • Perform network repair and after-hours maintenance activity (switch, transport, and trunks).
  • Able to troubleshoot VoIP calls at the SIP level.
  • Understanding of carrier-level VoIP-based technologies.
  • Solid understanding of LAN/WAN concepts and IP routing protocols.
  • Possess IP networking ability to troubleshoot layers 1-3.
  • Detail understanding of all routing protocols and ability to troubleshoot.
  • Possess excellent technical problem-solving skills and attention to detail.
  • Strongly self-motivated, willing to overcome challenging problems, and identifying new opportunities for process improvement.
  • Ability to prioritize work while multi-tasking.
  • Possess IP networking certifications (CCNA, CCNP, CCIP).
  • Strong experience in Cisco Routing and Switching, including knowledge of Multicast, QoS, IOS Security, and IPv6.
  • Familiarity with Linux at the CLI level.
  • Strong understanding of networking.
  • Ability to work with third-party vendors for issues resolution.
  • Project Implementation.
  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of hardware/software problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Be responsible for hands-on troubleshooting and leadership of NOC activities.
  • Maintain senior-level knowledge across all enterprise system-monitoring tools.
  • Provide audit support for audits on monitoring tools to ensure the entire AireSpring network is properly monitored.
  • Proactively grow the monitoring environment to produce more specific, early warning monitoring.
  • Ensure NOC notifications are accurate and are sent out within published SLA.
  • Communicate problems to all levels of the organization as required.
  • Inform manager and senior management of status on all issues and initiatives for your team.
  • Own the escalation process in the absence of the NOC Manager.
  • Assist in creating/updating operational run-books.
  • Clear communicator (both written and verbal).
  • Good technical or WIKI documentation skills.
  • Will to learn and develop new skills.
  • Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
  • Ability to work on own initiative. Actively seeks ways of improving existing systems and processes.
  • 'Can do' attitude. Flexible and adaptable approach to problem solving.
  • Co-operate with other teams. Actively encourage strong working relationships with other teams.

What We Offer



  • A challenging and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply


Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.

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