Technical Support Representative I

2 days ago


Bengaluru, Karnataka, India Mouser Electronics Full time

At Mouser Electronics, we are seeking a highly skilled Technical Support Representative I to join our team in India.

The estimated salary for this role is $45,000 per year, considering the industry standards and cost of living in India.

Job Description

This is a unique opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service by interpreting application and electronic component selection for sales, customers, suppliers, and other departments within Mouser.

You will use your technical expertise to provide quality technical assistance, ensuring effective customer service and support. This role requires excellent communication skills, both written and verbal, as well as strong analytical and organizational skills.

In this position, you will:

  • Demonstrate the highest quality of customer service and effectively interact with all internal and external business contacts.
  • Use resources effectively to provide customers the best component selection for the application and offers associated items with product support.
  • Teach customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
  • Communicate requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
  • Support the Local Customer Service team and provides support for other teams when needed.
  • Support and participates in company total quality process and represents the company in a professional manner.
  • Works with minimum supervision and makes independent decisions.
  • Maintains proper phone and chat coverage during scheduled work hours and regular attendance at work is an essential part of the job.
  • Able and willing to travel to supplier training seminars and represent Mouser at trade shows.
Required Skills and Qualifications

To excel in this role, you must have:

  • Bachelor's degree in electronics engineering or equivalent field of study.
  • Excellent understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
  • Proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
  • Ability and desire to provide technical support to external and internal customers.
  • Professional verbal and written communication skills in English and additional languages when required.
  • Strong analytical, organizational and time management skills. Analyzes the impact of decisions before execution and must be detailed and thorough in work habits with the ability to multi-task.

We offer a competitive salary, benefits, and opportunities for growth and development in a dynamic environment.



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