
Programmatic Advertising Solutions Expert
4 days ago
We are seeking a skilled ADSP Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to advertisers by troubleshooting and resolving issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers.
The ideal candidate will have a strong understanding of digital advertising, excellent communication skills, and the ability to effectively articulate troubleshooting steps to advertisers and agencies.
Key Responsibilities:- Respond promptly and accurately to live chat or email support questions.
- Provide onboarding support, explanations of new features, consultation for product usage, and industry best practices.
- Analyze and interpret data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
- Assist customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners.
- Escalate any technical troubleshooting issues and surface to leadership for widespread issue potentially impacting hundreds of advertisers.
- Bachelor's degree in marketing, communications, or equivalent experience.
- 2+ years experience in digital advertising and/or programmatic advertising.
- Excellent verbal and written communication skills (English).
- Ability to effectively and confidently communicate with advertisers.
- Strong prioritization and time management skills, with a high degree of flexibility.
We are a cohesive and inclusive team that takes pride in providing exceptional support to the Amazon Advertiser.
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