Debt Recovery Specialist
3 weeks ago
VCATCH is a dynamic organization grounded in Six-Sigma standards, supported by a seasoned management team with decades of experience in the BPO industry.
We offer cost-effective call center services in Bangalore. Our specialization extends across various industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate.
As a leading contact center, we drive your ROI growth effectively. VCATCH boasts a team of 51-200 employees and is headquartered in Bangalore.
Job DescriptionWe are seeking a motivated Junior Tele Collection Executive to join our team in Bangalore Urban. This is a full-time position in which you will play a critical role in our BPO operations.
The ideal candidate will have proficiency in debt collection along with fluency in English and Hindi.
Key Qualifications and Skills- Proficiency in debt collection processes (Mandatory skill).
- Fluency in English for effective communication (Mandatory skill).
- Fluency in Hindi to communicate with a diverse client base (Mandatory skill).
- Experience working in contact centers, understanding the dynamics and challenges involved.
- Knowledge in debt recovery practices, ensuring compliance with legal and regulatory requirements.
- Basic computer literacy, including familiarity with collection software and general office applications.
- Excellent negotiation skills to resolve outstanding debts in a positive manner.
- Strong organizational skills to manage multiple accounts and meet set targets.
- Initiate outbound calls to customers with outstanding payments and make arrangements for payments.
- Negotiate payment plans with customers in a courteous and professional manner.
- Record all communications and payment arrangements in the companys CRM system.
- Follow-up with customers on scheduled payment dates to ensure commitment to payment plans is maintained.
- Address customer queries and provide information regarding their due payments and account statuses.
- Cooperate with team members and supervisors to achieve monthly collection targets.
- Maintain a high level of customer service while handling sensitive financial information.
- Ensure compliance with company policies and legal requirements throughout all collection activities.
Estimated salary: ₹15,000 - ₹30,000 per month.
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