Senior Debt Recovery Specialist
2 weeks ago
VCATCH is a leading provider of cost-effective contact center services in Bangalore, adhering to Six-Sigma standards. Our core management team boasts decades of experience in the BPO industry, and we have expanded our services to various sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders.
Job SummaryWe are seeking a highly skilled Junior Assistant Manager Collections to join our team in Bangalore Urban. The ideal candidate will possess 1-3 years of work experience and be responsible for handling a portfolio of delinquent accounts to meet and exceed collection targets.
About the RoleThis is a full-time position within our contact center, specializing in collections and debt recovery. As a Senior Debt Recovery Specialist, you will manage relationships with collection agencies, review unsecured loan accounts, and contact debtors via phone, email, and mail to collect outstanding amounts.
Key Responsibilities- Handling a portfolio of delinquent accounts to meet and exceed collection targets
- Managing relationships with collection agencies to ensure effective collections
- Reviewing unsecured loan accounts to identify and resolve delinquency issues
- Contacting debtors via phone, email, and mail to collect outstanding amounts
- Documenting and updating debtor information and actions taken in the CRM system
- Negotiating payment plans and settlements with debtors to recover outstanding amounts
- Ensuring all collection activities comply with relevant regulations and laws
- Strong communication skills (Mandatory skill)
- Agency Relationship Management (Mandatory skill)
- Unsecured Loans (Mandatory skill)
- Problem-solving skills necessary for overcoming obstacles in collection processes
- Attention to detail to ensure accuracy in documenting and following up on accounts
- Analytical skills for evaluating debtor accounts and strategizing collection efforts
- Knowledge of debt collection laws to ensure compliance and effectiveness
- Customer service skills to handle interactions professionally and efficiently
The estimated salary for this role is ₹4,50,000 - ₹6,00,000 per annum, based on location and industry standards. VCATCH offers a competitive compensation package, professional development opportunities, and a dynamic work environment.
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