
Insights Specialist
2 weeks ago
We strive to deliver exceptional customer experiences through data-driven insights.
As a Customer Experience Analyst, you will be at the forefront of our customer experience efforts. Your role will involve:
- Preparing and maintaining reports to track key performance indicators.
- Analyzing customer data to identify trends, gaps, and opportunities.
- Engaging with customers directly through calls to capture feedback and understand their pain points.
- Providing actionable insights to internal teams to enhance overall customer satisfaction.
- Collaborating with cross-functional teams to ensure data accuracy and consistency.
We are looking for a detail-oriented, analytical, and customer-centric professional who brings both data skills and empathy to the table. Specifically:
- Minimum 6 months of experience in data analysis or business intelligence.
- Strong analytical mindset with problem-solving ability.
- Proficiency in Excel (basic to advanced).
- Good communication skills with the ability to connect empathetically with customers.
- A customer-centric mindset and eagerness to contribute to continuous improvement.
Key Responsibilities:
We believe in creating meaningful customer experiences by leveraging data-driven insights. Our team is responsible for driving this initiative forward.
If you have a passion for delivering exceptional customer experiences and possess strong analytical skills, we would love to hear from you
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