Telecommunications Operations Specialist

1 week ago


Hyderabad, Telangana, India Syniverse Full time

At Syniverse, we're the world's most connected company, leading the world forward with innovative technology.

Our Ideal Candidate:

The Sr Operations Analyst is a full contributor, providing technical solutions to complex problems. This role requires learning advanced components of applications and associated environments, as well as the tools that support ongoing maintenance.

Key Responsibilities:

  • Provide technical support, determine root causes, and find solutions.
  • Follow SLA guidelines, including timely follow-up, escalation, and resolution of tickets.
  • Analyze metrics and identify reasons for achievements or deviations.
  • Participate in ticket review and ensure appropriate solutions.
  • Create status reports on activities performed.
  • Provide documentation on newly discovered solutions and develop production-ready solution support scripts.
  • Monitor production servers, including system health, resource utilization, and logs.
  • Monitor application health, including file processing, data loading, and logs.
  • Use alarm monitoring tools, interpret conditions, resolve, and/or escalate.
  • Provide guidance to junior team members and act as a resource.

Requirements:

  • Bachelor's degree in computer science, electronics, or telecommunications, or equivalent experience.
  • Prior experience in Telecom Operations is preferred.
  • Ability to work 24/7/365, with willingness to work in shifts.
  • Excellent analytical, multitasking, and communication skills.


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