Telecommunications Operations Specialist
1 week ago
At Syniverse, we're the world's most connected company, leading the world forward with innovative technology.
Our Ideal Candidate:
The Sr Operations Analyst is a full contributor, providing technical solutions to complex problems. This role requires learning advanced components of applications and associated environments, as well as the tools that support ongoing maintenance.
Key Responsibilities:
- Provide technical support, determine root causes, and find solutions.
- Follow SLA guidelines, including timely follow-up, escalation, and resolution of tickets.
- Analyze metrics and identify reasons for achievements or deviations.
- Participate in ticket review and ensure appropriate solutions.
- Create status reports on activities performed.
- Provide documentation on newly discovered solutions and develop production-ready solution support scripts.
- Monitor production servers, including system health, resource utilization, and logs.
- Monitor application health, including file processing, data loading, and logs.
- Use alarm monitoring tools, interpret conditions, resolve, and/or escalate.
- Provide guidance to junior team members and act as a resource.
Requirements:
- Bachelor's degree in computer science, electronics, or telecommunications, or equivalent experience.
- Prior experience in Telecom Operations is preferred.
- Ability to work 24/7/365, with willingness to work in shifts.
- Excellent analytical, multitasking, and communication skills.
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