City Head Executive

2 weeks ago


Chennai, Tamil Nadu, India Workafella Full time
About Workafella

We are a vibrant ecosystem that inspires seamless productivity and quality thinking. Our mission is to provide high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine.

Job Summary

We are seeking a dynamic and results-driven City Head who will be responsible for overseeing and managing customer service, operations, sales, and business development activities in the city.

Key Responsibilities:
  • Business Development and Sales:
    • Develop and implement a comprehensive business development strategy to increase revenue growth and maximize occupancy.
    • Establish and foster partnerships and relationships with key customers and prospects both externally and internally.
    • Takes control in the development of the Sales, lead generation, needed to meet your sales objectives.
  • Client Relationship Management:
    • Directly responsible for the client retention and satisfaction.
    • Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service.
    • Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.
  • Operations and Facility Management:
    • Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.
    • Manage a team of operations staff, including community managers, CSR, maintenance engineers and housekeeping staff and provide guidance, training, and performance feedback.
    • Coordinate with the central operations team to implement standardized processes and policies across all locations.
  • Financial Management:
    • Directly responsible for the P&L, Income and Expenditure for the centre.
    • Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.


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