Desktop Systems Administrator

4 days ago

Lucknow, Uttar Pradesh, India beBeeDesktop Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Desktop Support Engineer Role Overview

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  • You will play a key role in maintaining the functionality and reliability of an organization's IT environment.
  • Administer endpoint management using Microsoft Intune, provide support for Azure Virtual Desktop infrastructure, and handle user provisioning and issue resolution.
  • Manage incident and service request management processes to ensure timely resolution of user issues and requests.
  • Utilize proactive monitoring tools like Nexthink for troubleshooting and incident resolution.
  • Handle access requests and ensure proper permissions are granted according to security policies.
  • Administer Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams and add/remove users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts according to established security protocols.
  • Assist with setting up and troubleshooting video conferencing solutions like Zoom meetings.
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms and assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

Requirements

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  • A bachelor's degree in computer science, information technology or a related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.

We offer a competitive benefits package that includes

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  • Professional growth opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for career advancement.

The ideal candidate will possess strong technical skills and excellent communication skills.

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