Technical Desktop Solution Specialist

3 days ago

Lucknow, Uttar Pradesh, India beBeeDesktop Full time ₹ 9,00,000 - ₹ 12,00,000

About Us:

We are a company that balances innovation with an open and friendly culture, backed by a well-established parent company known for its ethical reputation.

Our mission is to guide customers from what's now to what's next by unlocking the value of their data and applications, achieving outcomes that benefit both business and society.

Job Title: Remote Desktop Support Engineer

Key Responsibilities:

  • Provide round-the-clock technical support for desktops, laptops, and peripherals
  • Monitor and respond to incidents via ticketing system within SLA timelines
  • Perform remote troubleshooting and escalate unresolved issues
  • Support users across different time zones and ensure minimal downtime
  • Maintain logs of shift activities and handover reports for continuity
  • Collaborate with global IT teams for coordinated support
  • Install, configure, and upgrade operating systems and applications
  • Troubleshoot hardware and software issues both onsite and remotely

Requirements:

  • 3+ years of experience in desktop support
  • Expertise in Windows, Mac, and Linux environments
  • Ability to work in a hybrid mode

Benefits:

We offer a dynamic and inclusive work environment where you can grow your career and contribute to our mission. If you are passionate about technology and customer service, we would love to hear from you

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