Professional Desktop Technical Specialist

4 days ago

Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 2,16,000 - ₹ 3,24,000
Desktop Support Engineer Job Description

This is a technical role that requires expertise in desktop support and excellent communication skills.

  • Provide first-level technical support for desktops, laptops, and peripherals.
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications.
  • Use ticketing tools to log, track, and close IT support tickets as per SLA.
  • Perform system upgrades, patches, and hardware/software installations.
  • Coordinate with other IT teams for escalations or network-related issues.
Required Skills and Qualifications

The ideal candidate will have a minimum of 1.5 years of experience in desktop support and will be proficient in Windows OS configuration and installation.

  • Strong hands-on experience with Outlook troubleshooting.
  • Proficiency in Windows OS configuration & installation.
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  • Basic understanding of hardware and network troubleshooting.
  • Good communication and interpersonal skills.
  • Ability to handle and prioritize multiple tasks.
Benefits and Opportunities

This is an exciting opportunity for a motivated and technically skilled individual to join our team as a Desktop Support Engineer.

The successful candidate will be able to work effectively in a team environment and provide excellent customer service.

They will also be able to maintain accurate records and document support tasks properly.

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