
Building Long-Term Candidate Relationships
1 week ago
The position involves effectively managing candidate communications, verifying documentation, and ensuring all interactions are handled with professionalism and empathy.
- Communicate clearly, professionally, and empathetically with candidates
- Manage candidate communications, verify documentation, and ensure all interactions are handled professionally
Responsibilities:
- Act as a candidate champion addressing inquiries and resolving issues via email or chat
- Review candidate-provided documents for completeness and accuracy, communicate clearly if additional information is required
- Provide guidance to candidates on the documentation process, educate them on requirements, and offer support to ensure they understand expectations
- Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience
- Collaborate with cross-functional teams to address candidate needs and enhance overall experience
- Develop and maintain support documentation to streamline common and recurring questions
- Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues
- Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes
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Senior Client Development Specialist
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Insides Sales Role
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Experienced Customer Service Professional Wanted
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Key Account Manager
2 weeks ago
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