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Operations Support Manager

2 weeks ago

Pune, Maharashtra, India beBeeManagement Full time ₹ 10,45,630 - ₹ 16,12,313
Operations Support Specialist

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Job Description:

We are seeking a dynamic and organized Operations Associate to support our operations team. The role requires someone who can manage day-to-day activities, provide administrative support, clear invoices, assist in facilities management, coordinate with vendors, and support the onboarding process for new employees. This position is ideal for an individual with a strong foundation in project coordination and operations management.

  • Assist the Operations team in managing and streamlining daily activities.
  • Provide administrative support for various operational tasks, including documentation, reporting, and communication with internal teams.
  • Manage invoice processing, verification, and clearance in coordination with the finance team.
  • Track operational expenses and ensure alignment with allocated budget.
  • Support facilities management activities, ensuring the work environment is well-maintained.
  • Handle service requests, maintenance issues, and monitor the performance of vendors responsible for office facilities.
  • Act as one of the point of contact for vendors and external service providers.
  • Coordinate onboarding activities for new hires, ensuring smooth transitions and integration into the company.
  • Liaise with HR and IT to ensure that new staff receive all necessary equipment, access, and support.
  • Prepare regular reports and updates on operations, vendor performance, and invoice status.
  • Maintain accurate and up-to-date records of all operational activities, including contracts, vendor agreements, and onboarding documentation.
Required Skills and Qualifications:
  • Bachelor's degree in Operations Management or a related field.
  • 4 years of experience in operations support, project coordination, or a PMO role.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Experience in vendor management, facilities support, and invoice processing.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
  • Attention to detail and ability to work independently with minimal supervision.
  • Preferred experience with Certina, Salesforce, and PSA.
Benefits:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.

You will be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

What We Commit To:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation, and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis.