Staff Development Manager

6 days ago

Mumbai, Maharashtra, India beBeeDevelopment Full time ₹ 9,00,000 - ₹ 17,00,000
Job Opportunity

We are seeking a detail-oriented and proactive professional to lead the development of our staff.

About the Role:

This is a critical position that plays a key part in ensuring exceptional customer service delivery by equipping staff with the skills and knowledge they need, minimizing attrition through engagement, and upholding operational excellence across customer-facing roles.

Key Responsibilities:
  • Conduct orientation programs for all new front-end staff, ensuring alignment with company values, policies, and service standards
  • Deliver training across multiple locations and monitor progress to ensure successful completion
  • Develop, update, and implement effective training modules and materials tailored to various service scenarios
  • Verify trained staff to ensure skill retention and consistent service quality
  • Analyze training effectiveness and recommend improvements based on performance data and customer feedback
  • Collaborate with operations and HR teams to identify skill gaps and deliver targeted interventions
  • Support attrition control by maintaining strong engagement with staff through learning opportunities
  • Drive excellence in customer experience by ensuring all staff are equipped to meet or exceed expectations
Requirements:
  • Bachelor's degree in any discipline; specialization in HR, Hospitality, or Business is beneficial
  • 2-4 years of experience in staff training, customer service, or operations
  • Excellent communication, presentation, and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work independently and travel as required
  • Proficiency in Microsoft Office and basic training tools

What We Offer:

  • A challenging and rewarding role in a dynamic environment
  • Opportunities for growth and professional development
  • A collaborative and supportive team culture

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